Privacy Policy

Last updated: June 29, 2025

Introduction
The Collective Santa Fe LTD (“The Collective,” “we,” “our,” or “us”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. Powered by Shopify, the Services are designed to deliver personalized, high-quality furnishings and décor.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use or interact with our Services. By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy. If there is any conflict between our Terms of Service and this Privacy Policy regarding personal information, this Privacy Policy will prevail.

1. Personal Information We Collect or Process
“Personal information” means information that identifies or can reasonably be linked to you. We may collect the following types, depending on how you use our Services:

  • Contact Information: Name, email address, phone number, billing/shipping address

  • Financial Information: Credit/debit card data, transaction details, payment method

  • Account Information: Login credentials, security questions, preferences

  • Transaction Information: Purchase history, items viewed, cart contents, returns

  • Communications: Customer service inquiries, reviews, feedback

  • Device and Usage Data: IP address, browser type, device identifiers, site interaction history

2. How We Collect Information
We collect personal information:

  • Directly from you when you place orders, create an account, or contact us

  • Automatically through cookies and usage tracking on our website

  • From third-party service providers (e.g., payment processors, marketing platforms)

  • From Shopify, which powers and supports our ecommerce platform

3. How We Use Your Personal Information
We use your data to:

  • Provide, fulfill, and personalize the Services, including processing payments, shipping orders, managing returns, and remembering your preferences

  • Market and promote our products and services through email, advertising, and promotions

  • Ensure security, prevent fraud, and authenticate access to your account

  • Communicate with you regarding purchases, inquiries, or updates

  • Comply with legal obligations, enforce policies, or respond to legal requests

4. How We Share Your Information
We do not sell your personal information. We may disclose it:

  • To Shopify and other vendors who provide operational support

  • To marketing and business partners for personalized advertising

  • When you authorize or request a disclosure (e.g., shipping or social media tools)

  • To our corporate affiliates

  • During business transitions (e.g., sale, merger)

  • To comply with legal requirements, such as subpoenas or safety concerns

5. Relationship with Shopify
Our Services are hosted by Shopify, which processes personal information to power, enhance, and secure your shopping experience. Shopify may use your data in connection with its broader platform activities. For more information on Shopify’s data practices, visit the Shopify Consumer Privacy Policy or manage preferences via the Shopify Privacy Portal.

6. Cookies & Tracking Technologies
We use cookies and similar tools to:

  • Improve site functionality

  • Remember your preferences

  • Track traffic and user behavior

  • Deliver tailored ads

You can manage cookie settings through your browser at any time.

7. Children’s Data
Our Services are not intended for children under the age of majority. We do not knowingly collect personal data from minors. If we learn that we have, we will delete it promptly.

8. Data Security & Retention
We take commercially reasonable steps to protect your information, but no method of transmission or storage is 100% secure. We retain your data as long as necessary for legitimate business or legal reasons, or as required to fulfill your requests.

9. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:

  • Access your personal information

  • Delete personal data we maintain

  • Correct inaccurate information

  • Receive a copy (data portability)

  • Opt out of the sale or sharing of your information for targeted ads

  • Manage marketing preferences, including unsubscribing from promotional emails

You can exercise these rights by contacting us or, for Shopify-specific requests, visiting the Shopify Privacy Portal.

10. International Transfers
Your personal information may be transferred to and processed in countries other than your own. We use standard safeguards such as the EU Standard Contractual Clauses to protect international transfers when required by law.

11. Third-Party Links
Our Services may link to third-party websites. We are not responsible for their content or privacy practices. Review their privacy policies before interacting with those sites.

12. Complaints and Appeals
If you have concerns about how we handle your data, contact us at the email below. You may also have the right to file a complaint with a data protection authority or appeal a decision we’ve made regarding your data.

13. Updates to This Privacy Policy
We may update this policy occasionally. Changes will be posted on our website and are effective immediately upon posting.

Contact Us
The Collective Santa Fe LTD
530 South Guadalupe Street
Santa Fe, NM 87501

Contact Information

Online Store & order inquires: service@CollectiveSF.com

Instore & General Inquires info@TheCollectiveSanatFe.com


505-230-7000

Last updated: June 29, 2025

 

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